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Business-plan-2018-19 (pdf) ( pdf, 0.35 MB)

Further investigation reports

Ombudsman wider orders show how learning from complaints can help landlords to address regulatory concerns

…of this case led to the introduction of a repairs policy at the landlord, which it did not have before. This contains information on its key timescales, how it will…

Housing Ombudsman Severe mal cases 2019-20 (pdf) ( pdf, 0.27 MB)

Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

…recent Spotlight report on Knowledge and Information Management had a specific recommendation on training staff on the requirements of the Equality Act, particularly with relevance to the importance of knowledge…

Housing-Ombudsman-business-plan-2020-21 (pdf) ( pdf, 0.29 MB)

Guidance on complaints involving hazards

July 2024 – Evidence submission webinar – DaR

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Complaint Handling Code 2024 Equality Impact Assessment

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Complaint Handling Code 2024 FAQs

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