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Annual Complaints Review 2021-22
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Spotlight on: Knowledge and Information Management (KIM)
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Spotlight on: Complaints about heating, hot water and energy in social housing
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Spotlight on: Dealing with cladding complaints
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Spotlight on: Leasehold, shared ownership and new builds – complexity and complaint handling
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Follow up report: Spotlight on noise complaints – Time to be Heard
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Window-related complaints guidance
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Self-assessment guidance
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Membership
Page regarding a landlords membership details, also includes registration for new landlords.
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How we investigate