Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Online complaint form

This form is temporarily unavailable while we complete planned maintenance. We’re working hard to get it back online as quickly as possible. If you need to get in touch in the meantime, please go […]

This form is temporarily unavailable while we complete planned maintenance. We’re working hard to get it back online as quickly as possible.

If you need to get in touch in the meantime, please go to our contact us page.

Thank you for your patience.