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Sanctuary Housing to pay resident £5,600 after landlord dismissed contractor advice and let damp fester

24 August 2023

The Ombudsman has found severe maladministration for how Sanctuary Housing handled a damp and mould case and the associated compensation claim around damaged belongings.

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Newham Council to pay £5,400 after failing to resolve damp and mould issues for over three years

22 August 2023

The Ombudsman has found severe maladministration for how Newham Council handled a damp and mould case, taking them over three years to resolve the issue and repeatedly not keeping the resident updated on repairs.

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Landlord to apologise directly to resident after landlord staff ignored and made ‘inappropriate remarks’ on noise complaint

17 August 2023

The Ombudsman has found severe maladministration for Six Town Housing after it failed to respond appropriately to a resident’s complaints about noise nuisance.

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Vulnerable children left in damp and mould after complaint handling failures by Stoke-on-Trent City Council

15 August 2023

The Ombudsman found severe maladministration for Stoke-on-Trent City Council for how it handled a complaint, including not giving a stage one response on two separate occasions.

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Third annual landlord and resident panel surveys launched

11 August 2023

We have launched our third annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints, as well as how they are monitoring accessibility.

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Waverley Borough Council to pay nearly £13,000 after delayed disability adaptations forced resident to install his own

10 August 2023

The Ombudsman has found severe maladministration for Waverley Borough Council after it unreasonably delayed the installation of disability adaptations for 18 months.

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Sandwell Council ordered to review Reasonable Adjustments policy after mental health failings in ASB case

8 August 2023

The Ombudsman has found severe maladministration for Sandwell Council after it did not consider a resident’s vulnerabilities during an anti-social behaviour case, despite multiple reminders.

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Housing Ombudsman and Local Government and Social Care Ombudsman find maladministration in first joint investigation

7 August 2023

In the first joint investigation of its kind, the Housing Ombudsman and Local Government and Social Care Ombudsman have found a council and its ALMO failed a vulnerable resident over an anti-social behaviour complaint.

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Barking and Dagenham Council ordered to pay £6,000 after property condition forced family to share one bedroom

1 August 2023

The Ombudsman has made a severe maladministration finding against Barking and Dagenham Council after it didn’t act effectively enough and mishandled the repairs over damp and mould.

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Ombudsman orders L&Q to pay £142,000 in compensation after finding ‘prolonged period of decline’ in special investigation

27 July 2023

The Ombudsman has released its special report into L&Q, finding that the landlord failed to address core issues and cultural failures which therefore led to a prolonged period of decline in services.

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