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Mould and damp staining painted wall surface around an internal home window.

Ombudsman says landlords are ‘finding their silences’ as complaints rise on damp and mould and changes need to embed

8 November 2023

The Housing Ombudsman is sharing lessons from damp and mould casework it has investigated in recent months, two years after it published its Spotlight report, It’s not lifestyle. It is an opportunity for the sector […]

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Negative feedback and rate with bad smile face.

‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour

12 October 2023

The Ombudsman has made two severe maladministration findings in two separate cases for Hyde Group after delays and inaction in cases involving a leak and anti-social behaviour.

Continue reading about ‘Unacceptable and inappropriate’ responses by Hyde Group to residents’ complaints about damp and anti-social behaviour