News - Page 6 of 27 - Housing Ombudsman

Scam awareness and data protection in the housing sector

19 December 2023

We’ve seen a rise in scammers targeting social housing residents during the festive period when people typically spend more time at home or online. This guide will help residents and landlords be aware of potential scams.

There is also helpful information from the Information Commissioner’s Office (ICO) about understanding your rights when it comes to the protection of your personal data.

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases

14 December 2023

The Ombudsman has made 4 findings of severe maladministration for Sovereign in 2 cases after it failed to deal with damp and mould and pests, as well as providing poor complaint handling.

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates

12 December 2023

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates.

Ombudsman uses new report to set out key learning and guidance on service charges

7 December 2023

The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak

5 December 2023

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.

Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings

30 November 2023

The Ombudsman has ordered Lambeth Council to pay £13,000 in compensation after it made 6 severe maladministration findings in 3 different cases.

Residents with cancer and chronic asthma left in damp and mould for almost 2 years

23 November 2023

The Ombudsman has made 2 findings for Wandle Housing Association of severe maladministration and ordered £12,000 in compensation in 2 different cases, both relating to repairs not being carried out and damp and mould being present.

Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

21 November 2023

Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children

16 November 2023

Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident

15 November 2023

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident

Latest News

Scam awareness and data protection in the housing sector

Residents lose access to only bedroom and suffer with pest infestation for 7 years in 2 severe property condition cases

Ombudsman launches special investigations into 3 London landlords after rising maladministration rates

Ombudsman uses new report to set out key learning and guidance on service charges

Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak

Ombudsman orders Lambeth Council to pay £13,000 in compensation after 6 severe maladministration findings

Residents with cancer and chronic asthma left in damp and mould for almost 2 years

Ombudsman sees improved compliance, but record levels of complaint handling failure orders issued

Manchester City Council ordered to pay over £5,000 after showing disregard by letting an ‘unhabitable home’ to a family with 3 young children

Faulty door entry system led to emergency services repeatedly being unable to reach disabled resident

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