21 March 2024
Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory
Continue reading about Ombudsman issues complaint handling learning in latest report ahead of Code becoming statutory19 March 2024
Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings
Continue reading about Fungi growth and a child living in damp and mould for 3 years among 4 Guinness Partnership failings14 March 2024
Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints
Continue reading about Ombudsman awards £40,000 in compensation to residents after Lewisham Council’s failings in damp and mould complaints12 March 2024
The Housing Ombudsman has launched its consultation on the 2024-25 Business Plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman consults on 2024-25 Business Plan following another record year for complaints8 March 2024
The Housing Ombudsman’s Accessibility and Inclusion Expert Group has concluded and has helped to improve accessibility to the Ombudsman.
Continue reading about Expert panel helps Ombudsman to raise awareness and access amongst under-represented residents6 March 2024
The Housing Ombudsman is inviting social housing residents in England to apply to join its Resident Panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.
Continue reading about Ombudsman opens applications for next Resident Panel5 March 2024
The Ombudsman has made 4 findings of severe maladministration for Peabody on a range of topics including complaint handling, adaptations and repairs.
Continue reading about ‘Horrible’ and ‘intolerable’ conditions described by Peabody residents as Ombudsman makes 4 severe maladministration findings22 February 2024
Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings
Continue reading about Inaction on leaks and vulnerable residents left in damp and mould among 6 Birmingham City Council failings20 February 2024
Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’
Continue reading about Ombudsman investigation into Hammersmith and Fulham Council finds some residents left ‘feeling anything but secure in their homes’ after ‘multiple and repeated failures’15 February 2024
The Ombudsman found severe maladministration by One Housing Group in its record keeping following failures to resolve repair issues, the lack of clear service charge information, and the treatment of a resident’s complaints, all of which caused distress and inconvenience to the resident.
Continue reading about One Housing’s poor record keeping compounds resident distress and landlord failings