18 July 2024
Ombudsman urges ethical complaint culture as non-compliance with handling orders rises
Continue reading about Ombudsman urges ethical complaint culture as non-compliance with Complaint Handling Failure Orders rises16 July 2024
Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order
Continue reading about Repairs systems and patch sizes amongst vast changes A2Dominion are making following Ombudsman order11 July 2024
The Housing Ombudsman has expressed deep concerns about the handling of window-related complaints in the social housing sector, leading to an open letter being written to social housing Chief Executives.
Continue reading about Housing Ombudsman raises urgent concerns about window-related complaints in social housing10 July 2024
Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together
Continue reading about Housing Ombudsman and Regulator of Social Housing set out how they will continue to work together9 July 2024
Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks
Continue reading about Ombudsman highlights lessons from 27 landlords as it releases severe maladministration report on leaks21 May 2024
Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report
Continue reading about Ombudsman shows breadth of detriment caused by knowledge and information failings in latest severe maladministration report16 May 2024
Sanctuary review nearly 4,000 cases as part of Ombudsman wider order
Continue reading about Sanctuary review nearly 4,000 cases as part of Ombudsman wider order14 May 2024
Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture
Continue reading about Ombudsman’s special report into Southern Housing highlights risks around mergers with the landlord experiencing a ‘lack of ownership’ on complaints culture9 May 2024
The Housing Ombudsman has appointed its new Resident Panel, with 1,500 residents from across the country to share their views on complaints within social housing and how all of the sector, including the Ombudsman itself, can make improvements.
Continue reading about Ombudsman appoints new 1,500 strong Resident Panel25 April 2024
Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings.
Continue reading about Independent review ordered by Ombudsman makes 15 recommendations to Orbit Group to tackle damp and mould failings