13 September 2018
We have added three new case studies to our website. The case studies help to illustrate the range of complaint subjects we deal with and how we can help at different stages of the complaints process.
Continue reading about New case studies added23 August 2018
Effective resolution of complaints is one of the five core themes in the Government’s social housing green paper, A new deal for social housing, and will form the focus of our response to the consultation.
Continue reading about Social housing green paper: Using our complaints knowledge to respond9 August 2018
Our new series of workshops for autumn/winter 2018-19 in partnership with HQN gets under way in October.
Continue reading about New workshops focus on quick and efficient complaints resolution12 July 2018
The Housing Ombudsman Service has appointed its first Panel of Advisors to provide advice and guidance to the Ombudsman on strategic direction and planning.
Continue reading about Housing Ombudsman appoints new Panel of Advisors6 July 2018
The Housing Ombudsman’s Annual Report and Accounts for 2017-18, published today, shows improvements in the service and good progress against targets.
Continue reading about Annual report 2017-18 published15 June 2018
The Housing Ombudsman has published his Business Plan for 2018-19 setting out priorities for the year ahead.
Continue reading about Business Plan 2018-19 published24 May 2018
We are pleased to launch our new website today.
Continue reading about Welcome to our new website8 May 2018
We welcomed the government’s consultation on ‘Strengthening consumer redress in the housing market’ and support the proposal to improve consumer access to redress across the housing and property sector.
Continue reading about Consumer redress in the housing market16 January 2018
We responded to the government’s consultation ‘Tackling unfair practices in the leasehold market’ which looked at a range of measures to tackle unfair and unreasonable abuses of leasehold.
Continue reading about Tackling unfair practices in the leasehold market16 January 2018
We responded to the All Party Parliamentary Group for Excellence in the Built Environment (APPGEBE) Inquiry, looking into the potential and detail for a New Homes Ombudsman.
Continue reading about New Homes Ombudsman consultation