23 August 2019
We have responded to the Ministry of Housing, Communities and Local Government’s consultation on ‘Redress for purchasers of new build homes and the New Homes Ombudsman’.
Continue reading about Our response to the New Homes Ombudsman consultation23 July 2019
The Housing Ombudsman’s Annual Report and Accounts for 2018-19, published today, shows strong performance throughout the year at the same time as dealing with significant increases in demand.
Continue reading about Annual Report 2018-19 published6 June 2019
The annual subscription invoices to landlords are being sent out this week. The invoices have changed this year so we’ve published some FAQs in anticipation of questions landlords may have and produced a guide, explaining […]
Continue reading about Subscription invoices 2019-206 June 2019
We have published a new three-year corporate plan, setting out our strategy for the period 2019-22.
Continue reading about Housing Ombudsman publishes new three-year plan6 June 2019
We experienced some technical issues with our online complaint form between 3 and 6 June. It was temporarily unavailable during most of this period but if you were able to submit a complaint using the […]
Continue reading about Online complaint form: technical issues28 March 2019
We have launched the first in a new series of reports which shares the learning from our complaints and provides good practice points to help landlords improve their services and complaint handling.
Continue reading about New report puts the spotlight on complaints about repairs24 January 2019
Housing Ombudsman’s statement in response to ‘Strengthening Consumer Redress in the Housing Market: Summary of responses to the consultation and the Government’s response‘ – “We welcome joining up between redress schemes to make it easier […]
Continue reading about Response to Strengthening Consumer Redress report16 January 2019
The Housing Ombudsman has published a special report concerning non-compliance with one of its orders issued to Metropolitan Thames Valley Housing.
Continue reading about Housing Ombudsman issues special report on Metropolitan12 November 2018
We have launched a consultation seeking views on our three year corporate plan, 2019-22, and supporting plan for the first year.
Continue reading about Housing Ombudsman launches consultation on three year corporate plan7 November 2018
We welcome the government’s new vision for social housing set out in the green paper, A new deal for social housing.
Continue reading about Our response to the social housing green paper