19 October 2021
The Housing Ombudsman’s online casebook continues to expand and now includes almost 1,000 decisions, providing learning for the sector and demonstrating the difference complaints can make for individual residents.
Continue reading about Online casebook reaches almost 1,000 decisions14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Continue reading about Housing Ombudsman launches consultation on three year plan7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
Continue reading about Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
Continue reading about Housing Ombudsman appoints new Advisory Board1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue reading about Complaints to the Ombudsman continue to rise24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
Continue reading about Gas safety and repairs feature in latest decisions published6 July 2021
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
Continue reading about New guidance issued on complaint handling for governing bodies, as quarterly failure orders published29 June 2021
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
Continue reading about Our online casebook reaches 350 decisions for wider learning across the sector