Annual Report 2019-20 published
3 September 2020
The Housing Ombudsman’s Annual Report for 2019-20 has been published today
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Ombudsman’s new powers take effect including working with the Regulator
1 September 2020
New powers in the revised Housing Ombudsman Scheme that takes effect from today (1 September) will help improve awareness, accessibility and speed of complaint resolution.
Continue reading about Ombudsman’s new powers take effect including working with the RegulatorThird Insight report highlights Covid-19 impact on complaints
30 July 2020
Our latest Insight report looks at complaints data and case studies from April to June 2020, and shows the impact of the Covid-19 lockdown on the volume and nature of complaints we received.
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Statement on proposals to remove the democratic filter
20 July 2020
The Housing Ombudsman welcomes the Draft Building Safety Bill proposing the removal of the democratic filter to allow direct access to its service and support faster redress
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New complaints code aims for speedier redress and more consistency
7 July 2020
The Housing Ombudsman has published a new Complaint Handling Code providing a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures.
Continue reading about New complaints code aims for speedier redress and more consistencyOmbudsman’s second Insight report shares latest data and case studies
22 June 2020
Our latest Insight report looks at complaints data and case studies from the second half of 2019-20, together with some key lessons drawn from those to share with landlords.
Continue reading about Ombudsman’s second Insight report shares latest data and case studiesBusiness Plan 2020-21 and revised Scheme published
3 March 2020
The Housing Ombudsman has published its Business Plan for 2020-21 together with a revised Scheme
Continue reading about Business Plan 2020-21 and revised Scheme publishedNew guidance for landlords
10 February 2020
We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints
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23 January 2020
We have launched the first in a new series of reports providing insight into our complaints data and individual complaints
Continue reading about New Insight report shares knowledge and learning from caseworkHousing Ombudsman launches consultations for improved service
25 October 2019
We’ve launched consultations on two documents aimed at providing a faster, more accessible and more transparent service.
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