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Housing Ombudsman publishes Business Plan 2021-22

31 March 2021

Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.

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Housing Ombudsman sets out new framework on systemic issues

24 March 2021

Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.

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First Independent Reviewer of Service Complaints appointed

16 March 2021

The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.

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Housing Ombudsman starts publishing its investigation reports on individual cases

9 March 2021

We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.

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Severe maladministration finding for excessive delays in Newham case

3 March 2021

The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.

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Housing Ombudsman finds severe maladministration on Woking case

24 February 2021

Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years

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Housing Ombudsman Service holds regional discussion forums for landlords

23 February 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process

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Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event

22 February 2021

We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.

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Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints

16 February 2021

We have today published a report focused on complaints about heating and hot water

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New webinars on landlord performance reports

9 February 2021

We are hosting new webinars on landlord performance reports

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