16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints9 February 2021
We are hosting new webinars on landlord performance reports
Continue reading about New webinars on landlord performance reports3 February 2021
Recruitment for our new Resident Panel has opened.
Continue reading about Housing Ombudsman creates new panel for a stronger resident voice27 January 2021
Orbit failed to ensure that a family had a properly working heating and hot water system over a period of at least eight months, says the Housing Ombudsman Service following its investigation
Continue reading about Housing Ombudsman finds severe maladministration on Orbit case22 December 2020
New HQN workshops dates released
Continue reading about New HQN Workshops for 202118 December 2020
We have added new webinar dates on the Complaint Handling code for 2021
Continue reading about New 2021 dates set for Complaint Handling Code webinars17 December 2020
Our latest Insight report, published today, looks at complaints data for the second quarter of 2020-21, July to September 2020.
Continue reading about Ombudsman’s Insight report shares latest data and case studies15 December 2020
We experienced some temporary technical issues with our online complaint form between 6pm on Thursday 10 December and up to 3pm on Monday 14 December.
Continue reading about Online complaint form: temporary technical issues9 December 2020
Our new performance data reports feature all landlords in our Scheme with complaints recorded in 2019-20.
Continue reading about Housing Ombudsman publishes performance data on landlords24 November 2020
We have published a consultation paper seeking feedback on our business plan 2021-22
Continue reading about Housing Ombudsman launches consultation on plans for 2021-22