Latest News

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New guidance issued on complaint handling for governing bodies, as quarterly failure orders published

6 July 2021

The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling

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Our online casebook reaches 350 decisions for wider learning across the sector

29 June 2021

We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.

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Housing Ombudsman’s latest Insight report shows significant increase in complaints

23 June 2021

We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.

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Housing Ombudsman publishes social value policy

10 June 2021

Housing Ombudsman is committed to social value principles when we do business with suppliers.

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Housing Ombudsman’s first independent review of service complaints published

2 June 2021

The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

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New dates released for regional landlord forums

24 May 2021

Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.

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Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints

18 May 2021

A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised

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Housing Ombudsman uses its new power to progress residents’ complaints

11 May 2021

We have published our first report setting out how we have used our new power to issue complaint handling failure orders.

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Housing Ombudsman issues call for evidence on investigation into damp and mould

13 April 2021

We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.

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New Resident Panel appointed

8 April 2021

The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.

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