18 May 2021
A new report identifies three key lessons for social landlords in dealing with complaints about cladding to ensure that the impact on all residents is recognised
Continue reading about Housing Ombudsman urges social landlords to do more to address residents’ individual circumstances in cladding complaints11 May 2021
We have published our first report setting out how we have used our new power to issue complaint handling failure orders.
Continue reading about Housing Ombudsman uses its new power to progress residents’ complaints13 April 2021
We have issued our first call for evidence to support a thematic investigation which will look at damp and mould.
Continue reading about Housing Ombudsman issues call for evidence on investigation into damp and mould8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
Continue reading about New Resident Panel appointed31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
Continue reading about Housing Ombudsman publishes Business Plan 2021-2224 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
Continue reading about Housing Ombudsman sets out new framework on systemic issues16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
Continue reading about First Independent Reviewer of Service Complaints appointed9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual cases3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Continue reading about Housing Ombudsman finds severe maladministration on Woking case