New Resident Panel appointed
8 April 2021
The Housing Ombudsman has recruited members to its new Resident Panel to provide input and feedback as the service develops.
Continue reading about New Resident Panel appointedLatest News
Business plan concept image with text alphabets written over blue stripes.
Housing Ombudsman publishes Business Plan 2021-22
31 March 2021
Our business plan for 2021-22 sets out the next steps to grow and improve our service that build on changes introduced over the last year.
Continue reading about Housing Ombudsman publishes Business Plan 2021-22
House, Real Estate Agent, Backgrounds, Loan
Housing Ombudsman sets out new framework on systemic issues
24 March 2021
Our new Systemic Framework sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services.
Continue reading about Housing Ombudsman sets out new framework on systemic issuesFirst Independent Reviewer of Service Complaints appointed
16 March 2021
The Housing Ombudsman has appointed Adam Sampson as its first Independent Reviewer of Service Complaints.
Continue reading about First Independent Reviewer of Service Complaints appointed
The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
Housing Ombudsman starts publishing its investigation reports on individual cases
9 March 2021
We have today started publishing all decisions on cases investigated, a major step in increasing our transparency.
Continue reading about Housing Ombudsman starts publishing its investigation reports on individual cases
Abstract blur calendar page flipping sheet close up background
Severe maladministration finding for excessive delays in Newham case
3 March 2021
The London Borough of Newham took an excessively long time to deal with a complaint about repairs following a leak, and then failed to apologise or offer appropriate compensation.
Continue reading about Severe maladministration finding for excessive delays in Newham case
Man getting warm up his hand over an electric radiator of heating at home
Housing Ombudsman finds severe maladministration on Woking case
24 February 2021
Housing Ombudsman finds severe maladministration on Woking case after elderly resident had no heating or hot water for almost three years
Continue reading about Housing Ombudsman finds severe maladministration on Woking caseHousing Ombudsman Service holds regional discussion forums for landlords
23 February 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and Self-Assessment Process
Continue reading about Housing Ombudsman Service holds regional discussion forums for landlords
House Search, Searching for Home, Searching For Real Estate, House or New Home
Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ event
22 February 2021
We have published our latest quarterly Insight report on data and learning from casework, together with a new regional focus that starts with the north of England.
Continue reading about Housing Ombudsman’s Insight report published at first regional ‘Meet the Ombudsman’ eventHousing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints
16 February 2021
We have today published a report focused on complaints about heating and hot water
Continue reading about Housing Ombudsman calls for stronger focus on ‘right first time’ and contract management in heating and hot water complaints