14 October 2021
We have launched the consultation on our Corporate Plan for 2022-25 setting out ambitious plans for the next three years.
Continue reading about Housing Ombudsman launches consultation on three year plan7 October 2021
The Housing Ombudsman has made two findings of severe maladministration following an investigation into Inquilab Housing Association’s failure to respond to a resident’s requests to deal with damp and mould in her home and for its subsequent poor complaint handling.
Continue reading about Two severe maladministration findings for Inquilab after resident lives with damp and mould for two years29 September 2021
Episode 2 of our Podcast is out now
Continue reading about Our latest Podcast discusses severe maladministration29 September 2021
The Housing Ombudsman has found severe maladministration for Golding Homes complaint handling. It followed a resident’s report of repairs, that she repeatedly made over a period of seven years from 2012 to early 2019.
Continue reading about Housing Ombudsman finds severe maladministration after Golding Homes resident waits seven years for repairs22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
Continue reading about Housing Ombudsman appoints new Advisory Board8 September 2021
This project will explore accessibility among potentially hard to reach groups.
Continue reading about Housing Ombudsman launches project on widening access to complaints1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue reading about Complaints to the Ombudsman continue to rise24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
Continue reading about Gas safety and repairs feature in latest decisions published20 July 2021
We’ve launched a new series of podcasts to provide more insight on our casework and to share best practice
Continue reading about Our first podcast discusses complaints as Covid-19 restrictions change