Housing Ombudsman appoints new Advisory Board
22 September 2021
The Housing Ombudsman has appointed a new Advisory Board that takes effect from 1 October 2021
Continue reading about Housing Ombudsman appoints new Advisory BoardLatest News
Complaints to the Ombudsman continue to rise
1 September 2021
The Housing Ombudsman’s latest Insight report covering April to June 2021 shows a 21% increase in the volume of enquiries and complaints received compared to the previous quarter.
Continue reading about Complaints to the Ombudsman continue to riseOmbudsman’s online casebook shares more learning for the sector
24 August 2021
Our online casebook provides a rich source of learning for the sector as well as demonstrating the difference complaints can make for individual residents.
Continue reading about Ombudsman’s online casebook shares more learning for the sector
House, Real Estate Agent, Backgrounds, Loan
Gas safety and repairs feature in latest decisions published
27 July 2021
Issues ranging from gas safety, repairs and anti-social behaviour are among the latest batch of decisions to be published.
Continue reading about Gas safety and repairs feature in latest decisions published
Complaint button keyboard with pen icon internet concept
New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
6 July 2021
The Housing Ombudsman issued 23 complaint handling failure orders between April to June 2021, highlighting issues with progressing complaints and meeting the Ombudsman’s standards on complaint handling
Continue reading about New guidance issued on complaint handling for governing bodies, as quarterly failure orders published
The text, the inscription, the phrase Investigation is written in a notebook that lies on a dark table with a laptop and pen. Business concept.
Our online casebook reaches 350 decisions for wider learning across the sector
29 June 2021
We have published details of more than 350 individual decisions since March 2021 when we started publishing reports on all cases investigated.
Continue reading about Our online casebook reaches 350 decisions for wider learning across the sector
Home renovation, remodeling and DIY concept, work tools and tablet composing a house shape on the grass
Housing Ombudsman’s latest Insight report shows significant increase in complaints
23 June 2021
We have published our latest Insight report covering January to March 2021. It shows a significant increase in the number of enquiries and complaints received compared to the same quarter in 2020, going up by 73%.
Continue reading about Housing Ombudsman’s latest Insight report shows significant increase in complaintsHousing Ombudsman publishes social value policy
10 June 2021
Housing Ombudsman is committed to social value principles when we do business with suppliers.
Continue reading about Housing Ombudsman publishes social value policyHousing Ombudsman’s first independent review of service complaints published
2 June 2021
The first report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Housing Ombudsman’s first independent review of service complaints publishedNew dates released for regional landlord forums
24 May 2021
Regional landlord discussion forum on Complaint Handling Code, Failure Orders and good practice.
Continue reading about New dates released for regional landlord forums