News - Page 20 of 27 - Housing Ombudsman

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home

18 January 2022

The Housing Ombudsman found that Great Yarmouth Borough Council failed to deal with mould growth throughout a resident’s home that was causing damage, and then delayed in putting right faulty improvement works that worsened the situation.

Independent Reviewer’s report published

13 January 2022

The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.

Severe maladministration found for LB Ealing’s failures over six year leak

11 January 2022

The London Borough of Ealing’s complaint handling failures led to a finding of severe maladministration by the Housing Ombudsman after a resident experienced lengthy and frustrating delays in getting a response to her complaint.

Next Spotlight reports to focus on noise and managing agent relationships

5 January 2022

The Housing Ombudsman’s next two Spotlight reports for 2022 will examine learning from cases that involve social landlords’ engagement with managing agents, followed by an investigation into noise nuisance.

Group complaint demonstrates impact of Housing Ombudsman decisions

14 December 2021

A group complaint about parking and a shared owner’s complaint about windows are among the latest additions to the Housing Ombudsman’s online casebook.

Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence

30 November 2021

Cumulative failings by Anchor Hanover in responding to a resident’s request for a transfer after experiencing domestic violence resulted in a finding of severe maladministration.

Housing Ombudsman’s latest Insight report shows increase in complaints

23 November 2021

We have published our latest Insight report covering July to September 2021 which shows an 83% increase in the volume of enquiries and complaints received compared to the same quarter in 2020.

Evolve Housing + Support correction

19 November 2021

Quarterly report on complaint handling failure orders updated

Severe maladministration finding on Abri case for significant detriment to vulnerable resident

18 November 2021

The Housing Ombudsman has made a finding of severe maladministration about Abri Homes’ complaint handling on a case that resulted in significant detriment to a vulnerable resident.

Quarterly report on complaint handling failure orders updated

12 November 2021

The Housing Ombudsman has published an updated version of the report on complaint handling failure orders issued between July and September 2021.

Latest News

Severe maladministration for Great Yarmouth’s serious failures on dealing with mould in resident’s home

Independent Reviewer’s report published

Severe maladministration found for LB Ealing’s failures over six year leak

Next Spotlight reports to focus on noise and managing agent relationships

Group complaint demonstrates impact of Housing Ombudsman decisions

Severe maladministration finding after Anchor Hanover resident left homeless following domestic violence

Housing Ombudsman’s latest Insight report shows increase in complaints

Evolve Housing + Support correction

Severe maladministration finding on Abri case for significant detriment to vulnerable resident

Quarterly report on complaint handling failure orders updated

News Archive