Our latest podcast discusses a deconstructed repairs case
9 June 2022
Season 2 Episode 2
Continue reading about Our latest podcast discusses a deconstructed repairs caseLatest News
Resource and respect complaint teams, says Ombudsman
7 June 2022
Resource and respect complaint teams says the Ombudsman after increase in complaint handling failure orders
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Supplier responses to our Social Value survey
30 May 2022
Social Value responses from our strategic suppliers
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Person Hand Measuring The Wetness Off A Moldy Wall
Severe maladministration for Hackney’s damp and mould delays
26 May 2022
The Ombudsman found severe maladministration for Hackney’s substantial delays in dealing with damp, mould and leaks at a resident’s home.
Continue reading about Severe maladministration for Hackney’s damp and mould delaysSevere maladministration for Clarion’s complaint handling failings
12 May 2022
We have found severe maladministration for Clarion’s significant failings in dealing with a complaint from a resident with vulnerabilities, and are planning to conduct a wider investigation.
Continue reading about Severe maladministration for Clarion’s complaint handling failingsOur latest podcast discusses our strengthened Complaint Handling Code
5 May 2022
The latest episode of our podcast
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Damage caused by water leakage on a wall and ceiling
Severe maladministration for Clarion’s repeated complaint handling failures
26 April 2022
The Ombudsman found severe maladministration for Clarion’s repeated failure to respond to a resident’s complaints and her requests to escalate them.
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Volume knob, lowest level of noise. 3D rendering
Ombudsman launches call for evidence on noise complaints
13 April 2022
We have launched a call for evidence to support our next systemic investigation which will look at noise complaints.
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Ombudsman’s online casebook reaches nearly 1,800 decisions
5 April 2022
Our online casebook now contains nearly 1,800 individual investigation reports
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closeup of old dirty window sill
Severe maladministration for Tendring Council’s significant and avoidable delays
31 March 2022
Tendring District Council’s significant and avoidable delays in dealing with a resident’s repairs led to a finding of severe maladministration.
Continue reading about Severe maladministration for Tendring Council’s significant and avoidable delays