4 August 2022
We have launched our second annual surveys of landlords and resident panel members to gather insight into landlords’ complaint handling including how they share learning from complaints.
Continue reading about Second annual landlord and resident panel surveys launched3 August 2022
Metropolitan Thames Valley’s failings in responding to a silverfish infestation at a resident’s flat led to a finding of severe maladministration by the Housing Ombudsman.
Continue reading about Severe maladministration for Metropolitan Thames Valley’s response to silverfish infestation29 July 2022
The latest report of the Ombudsman’s Independent Reviewer of Service Complaints has been published.
Continue reading about Independent Reviewer’s report published26 July 2022
The Ombudsman found severe maladministration for Clarion’s cumulative failings in handling repairs to resolve a leak and the problems that followed.
Continue reading about Ombudsman finds severe maladministration for Clarion’s failings on resolving leak19 July 2022
The Ombudsman found severe maladministration for Birmingham City Council’s delays in repairing an extensive water leak that caused damage to the resident’s property. The landlord failed to offer any compensation for the distress and inconvenience caused to the resident, in contravention of the Ombudsman’s Complaint Handling Code.
Continue reading about Severe maladministration for Birmingham’s delayed repairs and wider investigation started12 July 2022
Poor record keeping features among the latest decisions published by the Housing Ombudsman. Strong record keeping practices are core to good services and will be the focus of a future systemic investigation by the Ombudsman with the aim of making recommendations and sharing learning across the social housing sector.
Continue reading about Ombudsman plans systemic investigation into record keeping as latest cases published6 July 2022
We made two severe maladministration findings in a case about Shepherds Bush Housing’s failings in dealing with a resident’s reports of a roof leak. The resident, a shared owner, had reported a roof leak many times over several years.
Continue reading about Two severe maladministration findings for Shepherds Bush Housing’s failings on roof leak28 June 2022
Our latest Insight report covering January to March 2022 shows an increase in cases coming into our formal remit for investigation.
Continue reading about Housing Ombudsman makes 1,250 remedies during final quarter of financial year21 June 2022
Habinteg Housing Association’s considerable failings in responding to reports of a hate-crime incident along with its failure to consider the impact on the resident led to a finding of severe maladministration.
Continue reading about Ombudsman finds severe maladministration for Habinteg’s handling of hate-crime incident15 June 2022
We found severe maladministration for Stafford and Rural Homes (now Housing Plus Group) when dealing with a resident’s complaint about delayed repairs and a bedbug infestation.
Continue reading about Severe maladministration for Stafford and Rural Homes complaint involving bedbug infestation