News - Page 17 of 30 - Housing Ombudsman

Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident

9 March 2023

The Ombudsman found severe maladministration for 3CHA after a resident living in supported housing was issued with an immediate eviction notice, contrary to the landlord’s policy and without reasonable evidence for issuing the notice.

Quarter of complaint handling failure orders not complied with

6 March 2023

A quarter of the complaint handling failure orders issued by the Housing Ombudsman in the last three-month period were not complied with. The Ombudsman issued 38 failure orders, including the most orders for failing to fulfil membership obligations.

Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident

2 March 2023

The Ombudsman has found severe maladministration for Nottingham City Homes’ response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.

Double severe maladministration for Longhurst Group repairs failings after rodent problem

28 February 2023

The Ombudsman has made two findings of severe maladministration for Longhurst Group’s response to various repair issues for a vulnerable resident and its subsequent complaint handling.

Annual report 2021-22 published

23 February 2023

The Housing Ombudsman’s Annual Report for 2021-22 has been published, showing an unprecedented increase in complaints and enquiries received.

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

21 February 2023

The Ombudsman found severe maladministration for how Clarion responded to blocked drains in a new build property, which left residents living in ‘unsanitary conditions’ and without a working downstairs toilet for considerable periods.

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

16 February 2023

The Housing Ombudsman found severe maladministration for Hammersmith & Fulham Council’s response to repairs on windows where safety concerns and a roof leak which led to the resident reporting fire safety issues.

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

14 February 2023

The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.

Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos

9 February 2023

The Ombudsman has found severe maladministration for believe housing after it left a residents bathroom in an “unacceptable state” for two years due to a failure to repair it.

Ombudsman sees 60% increase in complaints on heating and hot water

7 February 2023

Focus on cases relating to heating and hot water to drive learning as the Ombudsman’s reveals nearly two in three cases are upheld.

Latest News

Severe maladministration for exempt accommodation provider 3CHA after significant failings led to the unreasonable eviction of a resident

Quarter of complaint handling failure orders not complied with

Severe maladministration for Nottingham City Homes as repairs failings had ‘seriously detrimental impact’ on disabled resident

Double severe maladministration for Longhurst Group repairs failings after rodent problem

Annual report 2021-22 published

Ombudsman calls for culture change after Clarion left disabled resident without the use of a toilet because of continued drain blockages

Severe maladministration for Hammersmith & Fulham Council after multiple repairs failures over 18 months left family in unsafe conditions

Ombudsman calls for ‘radical improvements’ following five severe maladministration findings for Lambeth Council

Severe maladministration for believe housing’s handling of bathroom ceiling repair and asbestos

Ombudsman sees 60% increase in complaints on heating and hot water

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