7 February 2023
Focus on cases relating to heating and hot water to drive learning as the Ombudsman’s reveals nearly two in three cases are upheld.
Continue reading about Ombudsman sees 60% increase in complaints on heating and hot water6 February 2023
The Housing Ombudsman has launched its consultation on the 2023-24 business plan which it will use to deliver an independent, visible and proactive Ombudsman.
Continue reading about Housing Ombudsman launches consultation on 2023-24 business plan2 February 2023
The Housing Ombudsman has provided an analysis of responses from landlords to the Spotlight report one year on and proposed ten ‘key tests’ for landlords who are producing action plans, as the sector reflects on the inquest into the death of Awaab Ishak and the continued influx of damp and mould cases.
Continue reading about Ombudsman issues evaluation of responses to damp and mould report as complaints continue to rise31 January 2023
The Housing Ombudsman has found severe maladministration in two separate Clarion cases which formed part of a wider investigation into the landlord.
Continue reading about Two severe maladministration findings for Clarion as Ombudsman reiterates recommendations from its special investigation26 January 2023
The Housing Ombudsman made two findings of severe maladministration and had to issue two separate failure orders for Spitalfields Housing Association’s failures over responding to a leak which led to flooding and the subsequent complaint handling.
Continue reading about Multiple severe maladministration for Spitalfields Housing’s inadequate response to flooding and its unsatisfactory complaint handling24 January 2023
The Ombudsman found severe maladministration in how Leeds City Council dealt with a water leak, leaving a resident without a repair and living with damp for over two years.
Continue reading about Severe maladministration for Leeds City Council after significant failings in repeated repairs19 January 2023
The Housing Ombudsman has launched an investigation into L&Q and Haringey Council after persistent poor performance over damp and mould complaints.
Continue reading about 45 high risk cases leads Ombudsman to launch wider investigations into two large landlords17 January 2023
The Housing Ombudsman has issued a special report on Birmingham City Council after concerns about the landlord’s complaint handling and compensation.
Continue reading about Ombudsman issues special report on Birmingham City Council after wider investigation finds fundamental failures12 January 2023
The Ombudsman found severe maladministration for A2Dominion’s failure to fix various problems with a resident’s heating and hot water supply over a number of years.
Continue reading about Severe maladministration for A2Dominion after resident left without heating and hot water10 January 2023
The Ombudsman made a severe maladministration finding for Wandle after it failed to confirm whether the doors in a resident’s flat were fire-rated or needed replacing, despite numerous visits to the property.
Continue reading about Severe maladministration for Wandle’s lengthy delays on fire doors