Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Latest News

Tenancy agreement for rental lease and keys.

Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 

1 December 2022

The Ombudsman found severe maladministration for Clarion’s failings in handling a resident’s request to be removed from a tenancy. It had a significant impact on the resident as he was unable to start a new tenancy so did not have a secure home for two years and caused him considerable time and effort in pursuing the issue.  

Continue reading about Severe maladministration for Clarion’s excessive delay in removing resident from tenancy 
A hand holding a fountain pen and about to sign a letter. Styling and small amount of grain applied.

Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach

29 November 2022

The Housing Ombudsman has today written to social landlords about complaints relating to damp and mould asking them to renew their focus on the recommendations in its Spotlight report on the topic published last year.

Continue reading about Ombudsman writes open letter to social landlords urging renewed focus on damp and mould approach
Wooden boards instead of windows.

Severe maladministration for Lambeth’s lengthy delays on window repairs

22 November 2022

We found severe maladministration for the London Borough of Lambeth’s lengthy delays in repairing a window . It comes as the Ombudsman has written to the landlord expressing his concern at the high level of failure seen in our casework since issuing a special report earlier this year.

Continue reading about Severe maladministration for Lambeth’s lengthy delays on window repairs

Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case

10 November 2022

The Housing Ombudsman made three findings of severe maladministration for Johnnie Johnson Housing’s significant failings in responding to a resident’s complaint about anti-social behaviour, together with its record keeping and complaint handling.

Continue reading about Multiple severe maladministration findings on Johnnie Johnson Housing response and record keeping in anti-social behaviour case
Repair work at neighbours. Irritated elderly woman sit on sofa cover ears with hands annoyed by noisy neighbors suffers from headache wishes silence. Thin walls at home, flat without sound insulation

Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation

24 October 2022

Our report, Spotlight on noise complaints: Time to be heard, brings together learning from a review of more than 800 noise related cases dealt with over three years together with insight from 374 responses to our call for evidence plus interviews with front line staff and residents of some individual landlords.  

Continue reading about Fundamental unfairness in landlords handling of noise nuisance complaints, says Ombudsman following systemic investigation