News - Page 11 of 27 - Housing Ombudsman

ASB and disrepair cases feature in latest Ombudsman round up of good practice

2 June 2023

The Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

1 June 2023

The Ombudsman has found severe maladministration for Tandridge District Council after a housing officer failed to appropriately follow its duties under the Equality Act 2010 and its own safeguarding policy.

Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing

23 May 2023

The Ombudsman has released 21 recommendations on Knowledge and Information Management as part of its latest Spotlight report, as casework evidence shows the significant issues landlords are having.

Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures

18 May 2023

The Ombudsman has launched an investigation into the London Borough of Hammersmith and Fulham as concerns persist that lessons from previous severe maladministration findings have not been made.

Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council

16 May 2023

The Ombudsman has made two findings of severe maladministration in two different cases for Southwark Council – one for failures in damp and mould with the other for poor complaint handling.

Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

11 May 2023

The Ombudsman has made two findings of severe maladministration against Catalyst Housing for failing to fix damp and mould repairs issues as well as a damaged driveway, causing significant distress to a disabled resident and her son.

Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration

9 May 2023

The Ombudsman has ordered Hammersmith and Fulham Council to pay residents over £18,000 in compensation after significant failings led to one resident living in damp and mould for four years.

Ombudsman highlights good practice decisions to promote positive learning

5 May 2023

In the first of a monthly series, the Ombudsman has used a selection of good practice cases it has seen in the past month to share where other landlords can improve their services.

Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”

4 May 2023

The Ombudsman has found severe maladministration for A2Dominion after ‘significant failures’ in complaint handling, despite pressure from the Ombudsman and politicians.

Housing Ombudsman publishes business plan 2023-24

3 May 2023

The Ombudsman has launched its business plan for 2023-24 which it will use to deliver an independent, visible and proactive Ombudsman.

Latest News

ASB and disrepair cases feature in latest Ombudsman round up of good practice

Ombudsman finds council’s significant failings under Equality Act exacerbated a resident’s poor mental health

Ombudsman brands Knowledge and Information Management as ‘closest thing to a silver bullet’ for social housing

Ombudsman launches wider investigation into Hammersmith and Fulham Council after ongoing failures

Ombudsman awards £10,000 to two residents following ‘inexcusable’ failures by Southwark Council

Double severe maladministration for recently merged Catalyst after disabled resident left in mouldy home for 19 months

Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration

Ombudsman highlights good practice decisions to promote positive learning

Ombudsman awards more than £5,000 compensation after A2Dominion left family in “dangerous and unacceptable conditions”

Housing Ombudsman publishes business plan 2023-24

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