25 June 2026
We have released our latest Insight report, providing an overview of the common themes from our further investigation reports.
Continue reading about Housing Ombudsman sets out lessons from root cause analysis to ‘inform responses to new issues’
16 June 2026
We have published the findings of 2 wider orders for 2 different landlords that relate to pest infestations.
Continue reading about Housing Ombudsman sets out ‘significant learning opportunity’ in pest cases
An aerial view above the rooftops of run down back to back terraced houses on a large residential estate in the North of England
4 June 2026
We have released our latest overview of our further investigations.
Continue reading about Landlords share extensive learning following Housing Ombudsman’s further investigation process
28 May 2026
We have released our latest ‘learning from severe maladministration’ report.
Continue reading about Housing Ombudsman urges landlords to ‘avoid apathy’ on window disrepair as learning shared
30 April 2026
Onward Homes has overhauled how it responds to reports of damp, mould, and hazards after we issued a wider order.
Continue reading about Onward Homes introduces new processes after vulnerable family left living with multiple hazards
23 April 2026
Plexus has made significant changes to how it prepares properties between tenancies – a period known as a ‘void.’
Continue reading about Plexus overhaul voids process after young child moved into damp home
15 April 2026
We have published our Business Plan for 2026-27. Following feedback from the sector, we have made several changes from our initial consultation.
Continue reading about Housing Ombudsman Business Plan 2026-27 sets out response to record demand
26 March 2026
We have released our latest ‘learning from severe maladministration’ report. The report focuses on hazards.
Continue reading about Housing Ombudsman calls for focus on ‘early warning signs’ as it publishes latest hazards report
19 March 2026
An independent review ordered by the Housing Ombudsman has led to changes at Bristol City Council after we found severe maladministration.
Continue reading about Bristol City Council overhaul tenancy process after vulnerable resident made homeless and belongings disposed of without consent
10 March 2026
These videos are designed to support residents understand our complaints process better.
Continue reading about More multilingual videos released to support residents making a complaint