Members Responsible for Complaints conference

Register your place now for the 2024 Members Responsible for Complaints conference

Following the success of last years’ event, we are excited to announce registrations are open to secure your place at the 2024 Member Responsible for Complaints conference which will take place in Central Manchester on Thursday 7 November 2024.

The event is free to attend and will run from 9:30am to 3.30pm

Hosted by the Centre for Learning, the focus of this years’ event is embedding a positive complaints culture in your organisation and how the statutory Complaint Handling Code acts as the gold standard to promote learning from complaints.

What's on?

We have an exciting agenda lined up for the day! At the event you will:

hear from landlords who have undergone special investigations into their complaint services share their learning from the findings
find out the most effective way to self-assess against the statutory Complaint Handling Code to demonstrate compliance
attend workshops on managing effective service during organisational change through mergers and ALMOs
hear directly from the Ombudsman and its team about the findings of our Annual Complaints Review
take part in complaint handling workshops with our Centre for Learning on applying the Ombudsman’s dispute resolution principles in complaint handling
network with other members

Register your interest

Please note: this event is suitable for appointed Members Responsible for Complaints (MRC), Chief Executives and other governing body members. The event is not for operational complaint handling staff. The appointment of an MRC became a statutory requirement on 1 April 2024. More information on who should be the MRC in your organisation can be found here:

Find out more about the role of an MRC

There are limited spaces available for this event and a maximum of 2 staff members will be permitted to attend per organisation.

Contact us: If you have any questions about attending this event, please contact hossectordevelopment@housing-ombudsman.org.uk

Highlights from last year’s conference

In October 2023, we hosted our first ever in-person Centre for Learning event for Members Responsible for Complaints. Over 220 landlords attended the event where we heard from landlords on how they had embedded the role of an MRC within their organisation.