Membership invoice 2026 to 2027 FAQs

We use published data from partner organisations, as well as our own datasets, to work out your housing stock and the latest available data in as of 31 March 2025.

If you are a voluntary member, or a landlord who has deregistered from the regulator but remained as a member, you will receive an email from membership@housing-ombudsman.org.uk asking you to confirm unit number in preparation for billing to be issued.

We use a Statistical Data Return (SDR) from the previous financial year to calculate the subscription fee for registered providers which includes leasehold, shared ownership and rental properties.

For de-registered publicly funded landlords, we use the data provided by the landlord in an annual verification process.

For local authorities, we use the Local Authority Housing Stock for the rental and shared ownership properties and ask the local authority to verify their leasehold properties. We also verify any units held outside a housing revenue account.

For voluntary members, we use the data provided by the landlord in an annual verification process.

Please send any remittance advices or billing queries regarding your invoice to membershipfinance@housing-ombudsman.org.uk.