Membership invoice 2024 to 2025 FAQs

We use published data from partner organisations, as well as our own datasets, to work out your housing stock and the latest available data in as of 31 March 2023.

If you are a voluntary member, you should have received an email asking you to confirm your unit number in preparation for billing to be issued. This should have come from our membership team at membership@housing-ombudsman.org.uk.

The unit price has increased due to a significant and sustained increase in the number of cases brought to the Ombudsman. Accordingly, our fee has been calculated to support sustainable increases in caseworker headcount to allow us to make timely determinations on the cases we receive.

We use a Statistical Data Return (SDR) from the previous financial year to calculate the subscription fee for registered providers which includes leasehold, shared ownership and rental properties.

For de-registered publicly funded landlords, we use the data provided by the landlord in an annual verification process.

For local authorities, we use the Local Authority Housing Stock for the rental and shared ownership properties and ask the local authority to verify their leasehold properties. We also verify any units held outside a housing revenue account.

For voluntary members, we use the data provided by the landlord in an annual verification process.

Please send any remittance advices or billing queries regarding your invoice to membershipfinance@housing-ombudsman.org.uk.

The bank details for the Housing Ombudsman can be provided by contacting membershipfinance@housing-ombudsman.org.uk.

BACS or bank transfer is our preferred method of payment.

All active members were sent an email in May, containing an invoice. The email was sent from membershipfinance@housing-ombudsman.org.uk.

If you have not received this email or invoice, please get in touch.

As a social landlord, you will be registered with the Regulator of Social Housing. The Regulator provides us with details of its new members on a regular basis and we will contact you directly once we have been notified to complete registration with us. If, you have not heard from us within a month of registering with the Regulator please email us at membership@housing-ombudsman.org.uk

Find out more about being a member of the Scheme.

We encourage voluntary members to join our scheme. Our registration process is simple.

There are a few key requirements, for example, you will need to have a complaints process and make residents aware that they can bring a complaint to the Housing Ombudsman.

You can find out more by going to our the voluntary membership page.

If you have further questions about joining our scheme, please get in touch at membership@housing-ombudsman.org.uk