About the Complaint Handling Code Annual Submissions
The Housing Ombudsman’s Complaint Handling Code became statutory on 1 April 2024 following a consultation with landlords, residents and other bodies.
Part of the new statutory nature of the Code means that landlords are required to submit an annual submission of their performance against the Code to ensure they are compliant.
The Complaint Handling Code Annual Submissions form is available on our new engagement platform. To complete the form, landlords are required to register and create an account.
Once registered, landlords can access the form multiple times before submitting.
The form should take between 15 and 30 minutes to complete.
We have provided a guide for landlords to reference whilst completing the form. This includes screenshots of the registration process, form layout, and top tips for completing the submissions form.
If landlords have any queries about the submissions form, they can email compliance@housing-ombudsman.org.uk and a member of the Duty to Monitor team will respond accordingly.
