From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

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Be fair

*[Be fair]: A constructive approach that applies consistent principles to all complaints while ensuring each complaint is considered on the facts of the individual case.

*[Be fair]: A constructive approach that applies consistent principles to all complaints while ensuring each complaint is considered on the facts of the individual case.