Glossary
Index of all terms / acronyms used on the site.
- ACR
- ALMO
- ARAC
- ASB
- Assured shorthold tenancy
- Assured tenancy
- Awaab’s Law
- Be fair
- BSR
- CfL
- CHFO
- CIH
- Compensation
- Determinations
- DHS
- Discretionary
- DPA
- DtM
- Duly made
- ELT
- Finding
- FOI
- FOIA
- Formal complaint
- Formal resolution
- HHSRS
- HSE
- ICP
- Investigation
- KIM
- Learn from outcomes
- Leaseholder
- LGSCO
- Local resolution
- Managing agent
- MHCLG
- MoU
- No maladministration
- OSJ
- PHSO
- Property Redress Scheme
- Put it right
- Redress
- Remedy
- RRB
- Secure tenancy
- Service failure
- Severe maladministration
- Shared owner
- STAIRs
- Tenancy
- the Code
- The Scheme
- TSM
- Wider orders
- Withdrawn