Workshop
Learning from maladministration with SHAL Housing
Join the Centre for Learning for a 1-hour webinar on learning from maladministration findings.
We are delighted to welcome SHAL Housing, who will share insights from a case where the Housing Ombudsman found maladministration in their handling of property repairs in a resident’s home. Our speakers will discuss their response, and the positive changes implemented as a result of the determination.
What to expect:
- gain a clear understanding of the case and its implications
- discover how SHAL Housing addressed the issue
- hear about the practical changes made to enhance service delivery
- opportunity to have your questions answered in the live Q&A
Register to attend this webinar via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish