19 November 2024
19/11/2024 @ 10:00-12:00 – This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould and it’s one year on follow up report. By the end of the end of the session attendees will be able to: recall the recommendations […]
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20 November 2024
20/11/2024 @ 10:30-11:30 – Join our upcoming webinar where we will explore our latest Insight report on shared ownership. During the session, we will discuss the findings from the report, which cover complaints data, individual cases, and broader learning points from shared ownership complaints. We will also discuss the areas of complaint that the Ombudsman can and cannot consider […]
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Volume knob, lowest level of noise. 3D rendering
21 November 2024
21/11/2024 @ 10:00-12:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]
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26 November 2024
26/11/2024 @ 10:00-11:00 – Join the Housing Ombudsman Service for this 1-hour webinar about our Annual Complaints Review 2023-24. This year, we made 21,704 interventions to address issues for residents, published 271 landlord performance reports, and contacted 126 landlords where failings were identified in 75% or more of our decisions– compared to just 25 landlords last year. We will […]
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27 November 2024
27/11/2024 @ 10:00-12:00 – This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session attendees will be able to: recall the recommendations from the report assess the impact on both resident and landlord of poor knowledge and information management […]
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10 December 2024
10/12/2024 @ 10:00-12:30 – This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on attitudes, respect and rights report released in January 2024, and the associated recommendations. At the end of this session, you will be able to: recall what a Spotlight report is discuss how the recommendations are being implemented in your […]
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12 December 2024
12/12/2024 @ 14:00-16:00 – This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight Report on Attitudes, Respect and Rights assess the impact […]
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