Events Archive - Page 6 of 7 - Housing Ombudsman

Spotlight report on noise complaints

10 October 2024

10/10/2024 @ 14:00-16:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]

Spotlight on damp and mould virtual classroom

15 October 2024

15/10/2024 @ 14:00-16:00 – This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year on follow up report: Spotlight on damp and mould – it’s not lifestyle. What this workshop is An opportunity for those working in landlord organisations […]

Graphic of different people headshots in bright coloured backgrounds

London landlords: Virtual workshop on attitudes, respect and rights for case handlers

16 October 2024

16/10/2024 @ 10:00-12:00 – This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight Report on Attitudes, Respect and Rights assess the impact […]

spotlight report on knowledge and information management evaluation

Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop

17 October 2024

17/10/2024 @ 10:00-11:00 – As we continue to collect information for our follow up evaluation report of On the Record – Knowledge and Information Management (KIM), we are offering landlords the opportunity to speak to us about what they’ve learned. We will be hosting a workshop on 17 October 2024, 10am – 11am. This is your chance to be […]

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Learning from Complaints webinar with Gentoo

29 October 2024

29/10/2024 @ 10:00-11:00 – Join us for a 1-hour webinar on learning from complaints, hosted by the Centre for Learning. We will be joined by Gentoo, who will share how they have turned insights and learning into action. During this session, Gentoo will discuss its customer complaints journey and service improvement approach. We will also hear about Gentoo’s skills […]

Spotlight report on noise complaints

30 October 2024

30/10/2024 @ 14:00-16:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]

Virtual workshop attitudes, respect and rights for landlord leaders

5 November 2024

05/11/2024 @ 14:00-16:30 – This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations. At the end of this session, you will be able to: recall what a Spotlight report is discuss how the recommendations are being implemented in your […]

member responsible for complaints conference 2023 audience members

Member Responsible for Complaints conference – Registrations closed

7 November 2024

07/11/2024 @ 09:30-15:30 – Following the success of last years’ event, we are excited to announce registrations are open to secure your place at the 2024 Member Responsible for Complaints conference which will take place in Central Manchester on Thursday 7 November 2024. The event is free to attend and will run from 9:30am to 3.30pm Hosted by the […]

Attitudes, respect and rights for case handlers

12 November 2024

12/11/2024 @ 10:00-12:00 – This 2-hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight report on attitudes, respect and rights assess the impact on […]

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Severe maladministration webinar with Trident Group

13 November 2024

13/11/2024 @ 10:00-11:00 – Hosted by the Housing Ombudsman’s Centre for Learning, Trident Group join us to share the learning following a finding of severe maladministration. There will be an opportunity to ask questions at the end of the session. The webinar will be held on 13 November 2024 at 10am – 11am. You can book your place on […]

News:

Spotlight report on noise complaints

Spotlight on damp and mould virtual classroom

London landlords: Virtual workshop on attitudes, respect and rights for case handlers

Knowledge and Information Management (KIM) Spotlight report follow up evaluation workshop

Learning from Complaints webinar with Gentoo

Spotlight report on noise complaints

Virtual workshop attitudes, respect and rights for landlord leaders

Member Responsible for Complaints conference – Registrations closed

Attitudes, respect and rights for case handlers

Severe maladministration webinar with Trident Group

News Archive