Events Archive - Page 5 of 7 - Housing Ombudsman

Insight on data and individual cases relating to London

3 September 2024

03/09/2024 @ 13:30-14:30 – Join us for a 1 hour webinar focused on our Insight report on complaints within Greater London, published July 2024. We will explore the findings from the report which covers complaints data, individual cases, and wider learning points from our work within Greater London. There will also be an opportunity to ask questions at the […]

Spotlight report on noise complaints

5 September 2024

05/09/2024 @ 10:00-12:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]

Graphic of different people headshots in bright coloured backgrounds

Virtual workshop attitudes, respect and rights for case handlers

12 September 2024

12/09/2024 @ 14:00-16:00 – This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. At the end of the session you will be able to: recall the recommendations from the Spotlight report on attitudes, respect and rights assess the […]

Spotlight report on noise complaints

17 September 2024

17/09/2024 @ 10:00-12:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]

A ladder leading to a lightbulb on a bright yellow background

Spotlight on knowledge and information management virtual classroom

24 September 2024

24/09/2024 @ 14:00-16:00 – This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session attendees will be able to: recall the recommendations from the report assess the impact on both resident and landlord of poor knowledge and information management […]

Special investigations webinar with L&Q

25 September 2024

25/09/2024 @ 10:00-11:00 – Join the Centre for Learning and L&Q for a special webinar where we will share insights from a recent investigation conducted under paragraph 49 of the Housing Ombudsman Scheme. What to expect: learn about the Ombudsman’s powers to conduct further investigations beyond individual complaints to identify potential systemic failings hear from Matt Foreman, Executive Director […]

Spotlight on damp and mould virtual classroom

26 September 2024

26/09/2024 @ 10:00-12:00 – This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year on follow up report: Spotlight on damp and mould – it’s not lifestyle. What this workshop is An opportunity for those working in landlord organisations […]

Learning from severe maladministration with Torus

8 October 2024

08/10/2024 @ 10:00-11:00 – Join the Housing Ombudsman Service and Torus for a webinar sharing the lessons learned from a finding of severe maladministration. Torus will share their learning and discuss the steps taken since the Ombudsman’s finding of severe maladministration, including its proactive and robust response to the changes it needed to make. This webinar is an opportunity […]

Spotlight report on noise complaints

8 October 2024

08/10/2024 @ 14:00-16:00 – Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman’s Spotlight reports on noise complaints. By the end of the session you will be able to: explain what a spotlight report is identify the key findings from the Spotlight reports […]

London landlords: Virtual workshop on attitudes, respect and rights for landlord leaders

9 October 2024

09/10/2024 @ 10:00-12:30 – This 2.5 hour virtual workshop is an opportunity for landlord leaders from the London region to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. At the end of this session, you will be able to: recall what a Spotlight report is discuss how the recommendations […]

News:

Insight on data and individual cases relating to London

Spotlight report on noise complaints

Virtual workshop attitudes, respect and rights for case handlers

Spotlight report on noise complaints

Spotlight on knowledge and information management virtual classroom

Special investigations webinar with L&Q

Spotlight on damp and mould virtual classroom

Learning from severe maladministration with Torus

Spotlight report on noise complaints

London landlords: Virtual workshop on attitudes, respect and rights for landlord leaders

News Archive