News:

CANCELLED: Complaint Handling Code monthly drop in – March

28 March 2024

28/03/2024 @ 14:30-16:00 – This Complaint Handling Code monthly drop in session has been cancelled. We would like to encourage all landlords to join us for one of the below statutory Code webinars which you can join by landlord type. Statutory Code webinars by landlord type You can book onto a session for your landlord type via the new Landlord […]

Continue reading about CANCELLED: Complaint Handling Code monthly drop in – March

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

10 April 2024

10/04/2024 @ 10:00-12:00 – This session is now fully booked. Please see our other dates below: 18 April 2024 2pm-4pm 24 April 2024 10am-12pm 02 May 2024 10am-12pm 15 May 10am-12pm   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

18 April 2024

18/04/2024 @ 14:00-16:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports Housing Ombudsman Spotlight report on damp and […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

Landlord forum with Mid Devon Housing and Thirteen Housing Group

23 April 2024

23/04/2024 @ 10:00-11:30 – Hosted by the Housing Ombudsman Service’ Centre for Learning, join Mid Devon Housing and Thirteen Housing Group at our first landlord forum of the year. This session has a focus on damp and mould and is a forum for member landlords to learn and share some of the good practice happening in the sector. During […]

Continue reading about Landlord forum with Mid Devon Housing and Thirteen Housing Group

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

24 April 2024

24/04/2024 @ 10:00-12:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports Housing Ombudsman Spotlight report on damp and […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

2 May 2024

02/05/2024 @ 10:00-12:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports Housing Ombudsman Spotlight report on damp and mould […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom

15 May 2024

15/05/2024 @ 10:00-12:00 – This session is now full booked. Further dates can be found on our Learning Hub, where users can book on.   This free workshop is an opportunity for landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on Damp and Mould reports Housing Ombudsman Spotlight report on damp and […]

Continue reading about FULLY BOOKED: Centre for Learning: Spotlight on Damp and Mould virtual classroom
hands signing a document

Annual complaint handling and service improvement report webinar – Landlords with over 1000 homes

22 May 2024

22/05/2024 @ 10:00-11:00 – Within the new Complaint Handling Code and self-assessment there is now a mandatory requirement to complete an annual complaint handling and service improvement report. Within this webinar we will share the requirements of the annual report, setting out clearly what must be included. We will pose some key questions that landlords may wish to consider […]

Continue reading about Annual complaint handling and service improvement report webinar – Landlords with over 1000 homes
hands signing a document

Annual complaint handling and service improvement report webinar – Landlords with less than 1000 homes

30 May 2024

30/05/2024 @ 13:30-14:30 – Within the new Complaint Handling Code and self-assessment there is now a mandatory requirement to complete an annual complaint handling and service improvement report. Within this webinar we will share the requirements of the annual report, setting out clearly what must be included. We will pose some key questions that landlords may wish to consider […]

Continue reading about Annual complaint handling and service improvement report webinar – Landlords with less than 1000 homes