Workshop
Learning from complaints webinar with Broadlands
Join the Housing Ombudsman’s Centre for Learning and Broadlands for a 1-hour webinar on learning from complaints, for landlords and those working in the social housing sector.
Discover how Broadlands achieved a positive complaint handling performance in 2023-24, becoming one of only 5 landlords to reduce its maladministration rate from last year from 78% to 42% in our Annual Complaints Review.
What to expect:
- hear from Broadlands about the changes they made to improve its service
- best practice insights from Broadlands successful approach
- practical tips you can implement in your organisation
- an opportunity to ask your questions
Register to attend this webinar via the Learning Hub.
Find out more about our Annual complaints Review 23-24, showing all the key complaints statistics from social housing last year.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish