Spotlight on knowledge and information management virtual classroom

This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report.

By the end of the session attendees will be able to:

• recall the recommendations from the report
• assess the impact on both resident and landlord of poor knowledge and information management
• use case studies to identify lessons in knowledge and information management

Recent feedback includes:

• “It has galvanized us into action.”
• “It’s the most insightful Spotlight report you have done.”
• “Reading KIM has made me go back and read your other Spotlights”
• “The report brought KIM to life for us as an organisation. Staff have all really engaged with it.”

You can book your place on this virtual classroom via the Learning Hub.