Annual complaint handling and service improvement reports for local authorities

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for local authorities.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to submit an annual submission of their performance against the Code. For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first. For landlords with 1,000 or more properties, the first annual submissions were due by 30 June 2024.

This session will cover:

• essential requirements for your annual complaint handling and service improvement reporting
• key questions to consider during planning
• good practice examples of reports that have been received
• findings and lessons learned from our review
• links to additional guidance and resources published

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.

We’ll also provide information about further support, including guidance materials and resources for knowledge and information management.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub