Training and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
10:00-11:00
Annual Complaints Review (ACR) webinar
Join the Housing Ombudsman Service for this 1-hour webinar about our Annual Complaints Review 2023-24. This year, we made 21,704 interventions to address issues for residents, published 271 landlord performance [...]
10:00-12:00
Spotlight on knowledge and information management virtual classroom
This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]
Find out more about Spotlight on knowledge and information management virtual classroom
10:00-12:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
14:00-16:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
10:00-12:00
Spotlight report on damp and mould workshop
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from our Spotlight report on damp and mould [...]
Find out more about Spotlight report on damp and mould workshop
14:00-15:00
Window related complaints
Join the Centre for Learning for this webinar about our concerns in the handling of some cases involving windows. We will discuss our open letter sent to chief executives in [...]