London Borough of Newham (202217014)
The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (202220906)
The complaint is about the landlord's handling of reports of damp and mould.
Sovereign Network Homes (202209641)
The complaint is about: The landlord’s letting of the empty flat above the resident. The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from her upstairs neighbour. The landlord’s response to the resident’s statement that she was discriminated against on the grounds of ethnicity and disability. This investigation has also considered the landlord’s complaint handling.
Sovereign Network Homes (202220542)
The complaint is about the landlord’s handling of repairs to the kitchen. The Ombudsman has also investigated the landlord’s complaint handling.
Wandle Housing Association Limited (202225953)
The complaint is about the landlord’s response to the resident’s reports of fly tipping.
Clarion Housing Association Limited (202126890)
The complaint is about the landlord’s handling of the resident’s: contents insurance account. complaint.
Exeter City Council (202213098)
REPORT COMPLAINT 202213098 Exeter City Council 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Haringey London Borough Council (202214875)
The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune the trees at the property. The resident’s request for the front communal door to be replaced. The repairs to the exterior wall vent. The one-off arrangement to maintain the front garden and to recharge the resident a proportion of the cost for this. This report has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202202317)
REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202215093)
The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp and mould. The resident’s reporting of a pest infestation. This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.