Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Epping Forest District Council (202128520)

The complaint is about: The landlord’s response to the resident’s concerns about his neighbour’s building work. The associated complaint.

Great Yarmouth Borough Council (202119372)

The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, and the resident’s associated concerns; the resident’s reports of pest control issues; the resident’s complaint.

Habinteg Housing Association Limited (202201709)

The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.

Havering Council (202213065)

The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint handling.

Homes Plus Limited (202222673)

The complaint is about the time taken to prepare the property at the start of the tenancy.

Hyde Housing Association Limited (202205351)

The complaint is about the landlord’s handling of the resident’s reports of several repair issues. The landlord’s complaint handling has also been considered.

Lambeth Council (202103898)

The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.

LiveWest Homes Limited (202227289)

The complaint is about:

London & Quadrant Housing Trust (L&Q) (202200638)

The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping.

London & Quadrant Housing Trust (L&Q) (202205311)

The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint handling.