Accent Housing Limited (202233159)
This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Bromford Housing Group Limited (202204989)
The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.
Canterbury City Council (202204212)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s concerns about the asbestos tiles under the lounge flooring. The landlord’s handling of the kitchen replacement. The associated complaint handling.
Hexagon Housing Association Limited (202210842)
The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202204676)
The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202218260)
REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London Borough of Barnet (202201466)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property.
Newlon Housing Trust (202216938)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required to their home.
Notting Hill Genesis (NHG) (202216977)
REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202207126)
The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent account. The level of service provided to the resident by the landlord’s customer service hub. The landlord’s handling of the resident’s complaint.