Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Onward Homes Limited (202004708)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour.

Paragon Asra Housing Limited (202205293)

The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal entrance door. Handling of the resident’s reports about antisocial behaviour. Communication with the resident regarding rent arrears.

Platform Housing Group Limited (202118249)

The complaint is about the landlord’s handling of the resident’s concerns about: The level of insulation in the property. The condition of the external brickwork. The condition of the heating system. This Service will also assess the landlord’s complaint handling.

Aster Group Limited (202216842)

The complaint is about: The landlord’s introduction of a service charge for the maintenance of a fall arrest system on the roof of the resident’s property. The landlord’s handling of maintenance to the ‘living roof’ at the resident’s property. The landlord’s handling of requests for repairs to the ‘living roof’.

Peabody Trust (202223341)

The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint.

Wolverhampton City Council (202222463)

The complaint is about the landlord’s response to the resident’s: Request for a hardstanding driveway to be installed to her property. Concerns about the installation of the driveway. Associated complaint.

Babergh District Council (202300493)

This complaint is about the landlord’s response to concerns about heating in the resident’s home.

Royal Borough of Kensington and Chelsea (202224181)

REPORT COMPLAINT 202224181 Royal Borough of Kensington and Chelsea 5 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Two Rivers Housing (202209686)

This complaint is about the landlord’s: Handling of major adaptations to the property; Complaint handling.

Clarion Housing Association Limited (202202310)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould issues around the bedroom windows and associated damage to the wall and windowsill. Reports concerning the communal areas including the solar panels being defective and not good value for money, and concerns about the lifespan of the water tanks and expansion vessels being charged for through service charges. Request to install a gate to the front of the property. Request for a detailed breakdown of service charges over the last 5 years due to the fluctuating level of the charges. Query regarding the level of the service charge in 2020 which was higher than the estimated charges. Request to set up a residents’ committee. The associated complaint and the resident’s request for compensation.