ForHousing Limited (202300627)
The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202214447)
The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request for reimbursement of energy bills. The Ombudsman investigated the landlord’s record-keeping.
Manchester City Council (202221216)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.
Onward Homes Limited (202301796)
The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.
Paragon Asra Housing Limited (202212270)
The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the complaint and record keeping.
Regenda Limited (202321067)
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
Rochdale Boroughwide Housing Limited (202227356)
The complaint is about the landlord’s handling of and response to: The resident’s reports of repairs required to the heating system. The complaint.
Sovereign Network Homes (202302717)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress to the property. The resident’s complaint.
Hammersmith and Fulham Council (202206797)
The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring.
Home Group Limited (202214508)
The complaint is about the landlord’s handling of repairs to a garden fence.