Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at his block.
The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to the toilet. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.
The complaint is about the landlord's handling of: The installation of windows at the property. The resident's request to replace a skylight. The resident’s request for a new front door. The installation of a communal light sensor switch. The correspondence it sent to the resident as part of the gas servicing process. The resident’s report of a repair to the communal gate. The resident's reports of antisocial behaviour (ASB). The resident’s complaints. This report will also look at the landlord’s knowledge and information management.
The resident complains about: concerns of asbestos and the asbestos sampling process damp and mould delays undertaking repairs the associated complaint and the compensation offer.
The complaint is about the landlord’s: response to reports of damp and mould. response to reports about a loss of heating and hot water. complaint handling.
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.
The complaint is about the landlord’s handling of structural repairs to the resident’s property, and claimed financial losses incurred by the resident.
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Complaint handing.