Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her to sign paperwork in relation to funding of the adaptation; response to the resident’s reports of holes in the bathroom following an asbestos survey.
The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to his request for compensation. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports of a repair to the handrail on the fire escape. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air vents. Associated formal complaint.
The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also investigated the landlord’s: Communication. Complaint handling.