Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Housing Solutions (201817213)

This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.

Newham Council (201915965)

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

Peabody Trust (201912025)

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Peabody Trust 2018 (202004754)

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Aster Group Limited (202000764)

            REPORT   COMPLAINT 202000764 Aster Group Limited 3 December 2020   Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]