Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.
The resident complains about the landlord’s response to her concerns about the fire exit door at the property.
The complaint is about: The landlord’s handling of the resident’s reports of an ongoing leak to the roof of the property. The landlord’s handling of the resident’s requests for information for his insurance claim.
The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not completed all the repairs that resulted from the reports of damp.
The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling
The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), and the landlord’s decision not to open a formal complaint. About complaint responses the landlord issued in 2019.
REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The Landlord’s complaint handling of this matter.
REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.