Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Camden Council (202219378)

The complaint is about the landlord's: Handling of a leaking roof causing water damage to the property. Complaints handling. The Ombudsman has also considered the landlord’s knowledge and information management.

Hackney Council (202225651)

The complaint is about the landlord’s handling of repairs to windows. The Ombudsman has also decided to investigate the landlord’s complaint handling.

Incommunities Limited (202128086)

The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been charged grounds maintenance for services not received. Her signature was forged on her tenancy agreements.

Joseph Rowntree Housing Trust (202216191)

This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.

London & Quadrant Housing Trust (L&Q) (202127252)

The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling.

London & Quadrant Housing Trust (L&Q) (202223386)

The complaint is about the landlord’s handling of: Damp and mould in the property. Repairs to the bathroom ceiling following a collapse. The resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202208034)

The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints handling.

Norwich City Council (202234907)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.

Octavia Housing (202128280)

The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident.

Peabody Trust (202218532)

The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's loft and the renewal of the loft insulation. The resident’s complaint.