Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by means of a mutual exchange.
The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in the property. Reports of antisocial behaviour (ASB). Reports of damp and mould. The maintenance of communal areas.
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s associated complaint.
The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint.
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about the property’s water tank. Concerns about the property’s windows. Vulnerabilities, health, and welfare concerns. The Ombudsman also considered the landlord’s complaint handling.
REPORT COMPLAINT 202320175 One Vision Housing Limited 27 August 2024 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the issues in dispute, identify the matters that […]
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.