Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Uttlesford District Council (202005573)

The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.

Westminster Community Homes Limited (202101251)

The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.

Cambridge City Council (202010402)

The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB).

Christian Action (Enfield) Housing Association Limited (202103069)

The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.

Citizen Housing (202004238)

REPORT COMPLAINT 202004238 Citizen Housing 18 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

East Devon District Council (202011449)

The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling of the resident’s request for her housing band to be changed.

Trafford Housing Trust Limited (202106952)

The complaint concerns the resident’s liability to pay Trustcare charges.

Believe Housing Limited (202000694)

The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an insurance claim for damage to carpets and

Clarion Housing Association Limited (202106023)

REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Hyde Housing Association Limited (202015762)

REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]